Frequently Asked Questions About E-voucher

1. What is a Vietjet e-voucher?

A Vietjet e-voucher is an electronic certificate entitled for payment of product and services honored by Vietjet. Each e-voucher has its facial value stated in a currency. Each e-voucher has unique serial number, PIN and password assigned. Depending on e-voucher type, an e-voucher can only be used by the beneficiary whose names recorded in the e-voucher, or by anyone who is legal owner of the e-voucher.

Details of e-voucher must be kept confidential by the beneficiary or legal owner of e-voucher.

2. What are the eligibility requirements to use e-voucher?

Any person who meets the conditions of carriage of Vietjet is eligible to be the beneficiary or owner of the e-voucher issued by Vietjet and/or by its business partners through campaigns awarding or selling e-voucher on our website at evoucher.vietjetair.com. E-voucher can only be purchased or registered to be received online. E-voucher stock is limited.

3. How can I receive award e-voucher from Vietjet?

Vietjet often offer award e-voucher to its beloved customers. To receive award e-voucher, it is required customer to use personal email address to register e-voucher account with Vietjet on our website at evoucher.vietjetair.com, then to fulfill all information as required. One email address can only be registered for one (01) e-voucher account.

To receive an award e-voucher, customer needs to ensure registering and activating the e-voucher account with all required information completed. Depending on each award e-voucher campaign, we may require customer to provide personal information including email address, full name, phone number, date of birth, details of personal identification document, flight reservation reference, passenger name and email address as recorded in the flight reservation reference, etc.) to verify and justify eligibility of receiving award e-voucher. The verification process is fully automatic. If the information is verified and validated, the award e-voucher will be immediately issued and stored in the e-voucher account, also the e-voucher details will be sent to customer’s email address.

4. How can I purchase e-voucher from Vietjet?

To purchase e-voucher, please follow steps as per below: 

- Access our website at evoucher.vietjetair.com

- Select menu “Buy e-voucher” then pick e-voucher type which suits

- Complete all information as required.

- Proceed payment by using suitable form of payment available at choice (credit card, local debit card/ATM card, internet banking or QR VNPAY).

Once payment is through and completed, the e-voucher will be automatically sent to the email address which has been registered at the time of purchase. 

If customer already has an e-voucher account and wish the purchased e-voucher be managed in the e-voucher account, it is required the email address registered at the time of purchasing e-voucher match exactly with the email address registered for the e-voucher account.

5. Can I purchase an e-voucher to offer to someone else?

Yes. You can purchase any e-voucher to offer to your beloved ones, friends, etc. As a peace of mind, please note that if it is a nominated e-voucher, customer needs to make sure names of the e-voucher beneficiary must exactly match the names of the person who may receive e-voucher.

6. What is an e-voucher account?

E-voucher account makes it easy for customer to receive, manage and use all e-vouchers issued by VietJet, including purchased e-voucher and award e-voucher.

To enjoy the benefits of e-voucher account, customer needs to register with Vietjet by using correct full names, email address and phone number. Once the e-voucher account is activated, it is required customer to accurately fulfil additional information including date of birth, details of passport or personal identification document, address and contact details.

To ensure the rights and benefits for customer, we do not allow any changes to personal information including full name, email address, phone number once registered in the e-voucher account.

7. Can I register for more than 1 (one) e-voucher account?

Each e-voucher account can only be registered with an email address identified and recorded by our system.

8. How many e-voucher types are there? What can an e-voucher be used to pay for? What is validity of e-voucher?

Please refer to article 1 of the General Terms and Conditions of e-voucher for details of definitions and application of e-voucher.

9. How could I use e-voucher to pay for flight ticket?

Customer proceeds to make a flight booking at www.vietjetair.com, at the payment step, customer select “Voucher” as form of payment, then enters all required information of e-voucher including serial number, PIN and maybe password. Our reservation system will automatically check to verify the voucher information. If the information are correct and satisfied, also the e-voucher balance allows, the payment by e-voucher is honored and accepted. Depending on the remaining value of e-voucher, customer may be required to use additional form(s) of payment to complete the transaction.

10. When using e-voucher as a form of payment, do I have to pay any other fees and charges resulted from such use?

Absolutely not! E-voucher issued by Vietjet is treated as a form of payment honored by Vietjet.

Depending on the type of e-voucher, an e-voucher can be eligible to pay for base price only (example base fare of ticket) or for both base price and taxes.

Please refer to the General Terms and Conditions of e-voucher for details of definitions and application of e-voucher.

11. When using e-voucher as a form of payment, can I combine e-voucher with other forms of payment accepted by Vietjet to pay for a purchase transaction?

Depending on products and services offered for sell by Vietjet, beneficiary of e-voucher can combine e-voucher with other form(s) of payment accepted by Vietjet to pay for a transaction of purchasing such product and service.

12. Can I use my e-voucher to pay for flight ticket for another person?

If customer owns an anonymous e-voucher eligible for payment of flight ticket, then customer can use the e-voucher to pay flight ticket for another person. Please refer to the General Terms and Conditions of e-voucher for more details.

13. Can I change a flight booked with an e-voucher?

Yes. Customer can make changes including upgrade to a higher fare for a flight booked with an eligible e-voucher, subject to the fare rules. In general, a change must be made and completed at least 3 hours before scheduled departure time of the booked flight, and the new departure time must be at least 03 hours after original departure time. Change fee will be subject to fare rules.